Refund Policy

We make every effort to ensure that your products arrive to you in perfect condition. Should you experience a problem with your order, please contact us at or (03) 9017 3220 and we will do our utmost to resolve any issue. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, due to hygienic reasons such as personal care goods. 


Tilba Beauty does not refund based on change of mind. Refunds or Exchange may be issued if items are found to be faulty, defective or damaged. 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.